AVP IT Telecommunication Infrastructure Manager in Indonesia Other

 EmbedIT is seeking to fill in the position of a AVP IT Telecommunication Manager for our Telecommunication Infrastracture Center in Home Credit International in Jakarta, Indonesia. As a part of this center you will manage and optimize company's telecomunication infrastracture in order to achieve high performance, high reliability, availability and security.

At least five years experience in networking (TCP/IP, routing, QoS, VPN, rules) and/or voice communication - PBX management, Genesys (or other) call center operation support
Experienced in complex technical project management, managing various suppliers and partners.
Knowledge of principles of IT systems, systems architecture, high level of PC skills.
High initiative, reliable and independent person, high attention to detail.
High level of English – verbal and written
ITIL knowledge
Previous experience with management of team of specialists

Nice-to-have areas
Genesys technical certification
Customer experience management
Any network management certification

We need the best, the most flexible, the right freaks to get things done!

We give you a chance to...

  • Designs, manage and optimizes company Voice infrastructure to achieve high performance, reliability, availability and security.

    Performs technical evaluations, analysis, and troubleshooting for Voice infrastructure

              -  data and voice networks,

              -  PBX, fixed,

              -  fixed wireless and mobile phones, fax, voice gateways,

              -  call center and contact center solution (e.g. Genesys, Awaya, Cisco…)

              - recording technology,

              -  voice via E1 and SIP trunks,

              -  audio and video conferencing.

              -  Design and manage daily system and key processes monitoring

  • Design and manage Voice infrastructure to be able to deliver requeired servive level and capactiy

    Execute proper reporting and capactity planning for entire voip infrastructure

    Build and maintain good relationship with 3rd party vendors and companies

    Ensures the compliance with license and other agreements.

    Defines local standards, ensures the global standards are met.

    Manages projects of implementation of the new systems (from time and resource point of view), upgrades, maintenance fixes and patches in order to ensure efficient operations.

    Maintains documentation (technical, operational, process and procedures as well)

    Cooperates with Group Architects, Group Security, Group Network department and other IT teams located in Czech Republic and other countries.

    Cooperates on business continuity and disaster recovery planning.

Be part of it! Join our team and show us what's in you!

We offer...

For your wellbeing

  • Motivating yearly bonuses.
  • Extra week of holidays.
  • 2 sick days/year.

For your better working environment

  • Notebook.
  • Cell phone.
  • Free tea. Subsidized coffee.
  • Meal allowances.
  • Multisport card.
  • Relax room & Activity room.
  • Referral Program Bonuses.
  • Unforgettable corporate and team events.
  • And of course you will be part of a IT professional team with access to new technologies, in a place where you can cultivate your expertise and use your knowledge to the full extent.

For your future

  • Possible internal growth.
  • Technical trainings and certificates.
  • Loyalty bonus.
  • Allowance to pension scheme.
  • Potential business trips to exotic destinations (as China, Russia, Vietnam, Philippines, Indonesia, India, …).
Meet Real Challenge!

Apply now for AVP IT Telecommunication Infrastructure Manager in Indonesia