The Network Operating Center and Service Desk Operator will be assigned to 24x7 on site team working on shift base. In this role is responsible for providing support as a first contact point for all customers who require support for their Service Requests, Incidents and Problems. He/she will be also responsible for providing technical support by monitoring of systems, report preparation and run of regular jobs based on work instructions.
We give you a chance to...
- Respond to customers enquiries regarding the operation of services within specified SLA's.
- Perform routine monitoring and control of the mission and business critical systems by using standardized monitoring tools – Netcool.
- Log all activity in the company ITSM tool.
- Perform routine IT Operation tasks.
- Ensure appropriate IT related procedures and work instructions are followed.
- Provide internal ICT support.
We need the best, the most flexible, the right freaks to get things done!
If you have...
- Basic IT knowledge.
- Excellent customer care skills.
- Excellent verbal and written communication skills.
- Flexible approach to work as well as the ability to priorities workload.
- Good problem solving skills.
- English written and spoken.
- Result and independent orientation, strong drive.
- Strong organizational, excellent interpersonal and communication skills.
Be part of it! Join our team and show us what's in you!
Is there more you know...?
- Technical background.
For your wellbeing
- Motivating yearly bonuses.
- Extra week of holidays.
- 2 sick days/year.
For your better working environment
- Cell phone.
- Free coffee/tea.
- Meal allowances.
- Relax room & Activity room.
- Referral Program Bonuses.
- Unforgettable corporate and team events.
- And of course you will be part of a IT professional team with access to new technologies, in a place where you can cultivate your expertise and use your knowledge to the full extent.
For your future
- Possible internal growth.
- Technical trainings and certificates.
- Loyalty bonus.
- Allowance to pension scheme.
Meet Real Challenge!